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SOLID
EDGE TECHNICAL SUPPORT...
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All Maven customers
with active Solid Edge maintenance contracts receive technical support from us at
no additional charge in addition to that provided by UGS.
The knowledge and responsiveness of Maven's technical support
team combined with the 150 GTAC Support Engineers, 16 of which
are dedicated to Solid Edge, means that your issues will be
addressed, tracked and resolved. |
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Here are
some important resources you will need...
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WebKey
You need a WebKey from UGS to access product and support information |
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GTAC The
UGS technical support team. The place to go for
licensing issues, technical support, documentation and more. GTAC can be accessed
online or
by calling 1-800-955-0000. GTAC is open 5:00 am to 5:00 pm PST. |
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GTAC
Quarterly Newsletter Lots of valuable tech info covering all EDS
PLM products |
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Solid
Edge Updates Download updates for Solid Edge products. |
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Solid
Edge Licensing FAQ All of the information regarding Solid Edge
licenses |
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Contact our support team at (408) 362-0555, (800) 350-1785 or email
support@mavenmicro.com
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Experienced
Staff: |
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Maven technical support personnel have experience providing support
in 63 industries and average 7 years experience as a mechanical
designer and 11 years experience supporting products aimed at
machine assembly, manufacturing, engineering and civil and GIS CAD
applications.
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Responsive: |
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91% of the calls to Maven Support are answered live, 95% email
requests are answered within one business day, 98% within two days.
Maven will own any problem report directed to them, even if
it requires escalation to the vendor.
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