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SERVICES |
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Got Less From Your CAD Solution Than You Were Promised?
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In
a recent survey taken with 3D CAD decision-makers, they listed four
big priorities when selecting a CAD solution – products and
services that fit, training, support and customer service.
Decision-makers described specific requirements for both
pre-sales and post-sales.
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Customer Services ... |
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Training
– A full complement of training from fundamentals to advanced
classes taught by the top instructors in the nation.
No one has taught as many Solid Edge advanced classes –
and you are being taught by the very instructors that developed
the curriculum for these supplier’s products. Please visit
Training and Events for full
details and schedules. |
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Custom
Training – At your site, customized to your needs
and based on your processes and industry.
Maven
wrote the standard KeyCreator Entry Level Training, KeyCreator Intermediate
Training, Transition to KeyCreator, Solid Edge Assembly, Solid Edge
Modeling Strategies and Solid Edge Custom Advanced.
Maven staff has experience working in 63 different
industries.
This is a great foundation for writing custom curriculum.
Maven
has offered customized training since 1992, developing and teaching
52 fully customized Cadkey/KeyCreator classes, and 107 fully customized Solid
Edge classes.
Each class customized to the customer’s specific
requirements, taking into account the customer’s process,
industry, products and staff skill set. |
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Custom
Design Services – Fill a gap in your skill set, resources,
or toolkit by leveraging Maven’s extensive resources – you
don’t have to do it all on your own.
When
your in-house resources are not enough, you have options.
Maven offers a wide range of custom design services to
supplement your staff.
Some of the more popular services are: project consultation,
computerized generation of conceptual 3D models, or when you get
wedged, completion of such 3D models, detailing and documenting
conceptual designs, and network and computer optimization. |
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Implementation Services
– To accelerate your deployment and maximize optimization of your
systems and processes.
Maven performs a three-step assessment process in order to
determine what products and services are needed for your specific
situation.
Both the detailed assessment process and Maven’s ability to offer
customized training and implementation services (such as process
migration and conversion services) enable Maven to offer a more
refined fit to your needs, which is encompassed in a proposal and
presentation to explain and discuss the specific recommendations. |
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Customer Support Program
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"My CAD Reseller Was Attentive, Knowledgeable And
Seemed Genuinely Concerned –
Then They Got My Order And I Barely Heard From Them" |
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They are commonly referred to as
‘box pushers’.
But they don’t have your best interests in mind.
Once the sale is made, they are on to the next prospect.
That is why you want to know what post sales support you can
expect long before you make a buying decision.
At Maven we also perform unparalleled support after the sale. |
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FREE Newsletters
–
Your
free newsletter includes information on upcoming releases,
tips and tricks, news and announcements concerning your CAD package,
upcoming events, training and services. Tailored for your toolset,
check out the Cadkey
Rave’n and Solid Edge Rave’n newsletters. Think of it as ongoing training
for you and your staff – complements of Maven. |
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FREE Comprehensive Phone Technical Support
– Provided by Maven with every maintenance contract.
At no additional charge, Maven provides a wide range of
technical support services that augment the supplier’s standard
support packages.
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Here’s what you get... |
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Easy
access to Maven’s support staff by email, phone or the Maven
website:
Both standard office hours access M-F 8am-5pm PST and cell
phone access for high priority problems outside normal business
hours.
Go ahead and try and find another VAR that provides both
business and after hour access to their staff for FREE. |
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Experienced
Staff: Maven support personnel have experience providing support
in 63 industries and average 7 years experience as a mechanical
designer and 11 years experience supporting products aimed at
machine assembly, manufacturing, engineering and civil and GIS CAD
applications.
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Responsive:
91% of the calls to Maven Support are answered live, 95% email
requests are answered within one business day, 98% within two days.
Maven will own any problem report directed to them, even if
it requires escalation to the vendor. |
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FREE
Comprehensive Phone Customer Service – When
you need help, you want someone to call, who will be there, and who
actually can help.
Maven has dedicated customer service personnel to provide you
advice on complementary products, licensing how-to’s, product
capability advice, and more.
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Free User
Groups
– Maven sponsors an active user group that share their
expertise and experiences.
There
are the ‘lone wolves’ that avoid human contact at all costs.
They wouldn’t ever think of asking anybody else a question,
much less seek advice.
As far as they are concerned, they’ll figure it out on
their own or not at all.
Then there are the design engineers who are more than willing
to learn something from others.
They understand that they can learn much quicker and better
if they have access to what others know.
Maven has some of the largest, most active CAD user groups in
the country full of folks willing to share what they know.
They’ve created a network of experts that is like adding an
unlimited amount of expertise to your skill set. |
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Free User
Events
–
These
user groups hold quarterly web events sponsored by Maven that are packed
with everything – except enough time!
Once a quarter Maven hosts an incredible web event specific
to the product you purchased.
With 176 KeyCreator and over 160 Solid Edge solution partner
products, we’ve always got plenty of new product demonstrations.
There is a multitude of design and modeling tips to share and
there is nothing like seeing these tips and techniques demonstrated
live via the web.
Guest speakers at these events include the product developers
and executives of the products they represent.
You’ll learn more in one hour than you could in 3 months
on your own. |
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Free Demo
Days
–
Maven
hosts Demo Days to give you opportunities to come see a preview of
upcoming releases or add-on products to further boost your
productivity and capabilities.
And did I mention that all this and more is available to you
FREE, just for being a Maven customer? |
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Free Book
Reviews
– Maven offers a number of books and manuals to help you get
more out of your CAD engineering -- both product and industry
specific. Maven
provides book reviews to help you get more out of your CAD
engineering -- both product and industry specific.
That way you don’t have to guess how good a book is or what
it covers, we’ve done the scouting for you.
Are you more of a visual or tactile learner?
We’ve got demo days, user events and a full line of
training.
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Customer
Product Evaluation Program ...
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Most CAD suppliers will provide you an evaluation CD and then try to
sell you on buying their product.
That puts the entire burden on you.
You have to figure out how to use the product, how or whether
it will fit into your organization’s processes, find out if the tool
actually does what you were told and what you need.
At Maven, we have put in place several services to assist you
throughout the process. |
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Informational
Seminar & Live Product Demonstration
– So you can determine whether or not the product is a likely good
fit for your situation without investing a lot of time in a full
blown evaluation. |
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"For The Investment Of
Just 2 Hours You Can Know
Whether This CAD System Is A Good Fit for Your Situation." |
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At Maven, we offer a FREE Informational Seminar or Webinar & Live
Product Demonstration. So you can determine whether or not the product is a likely
good fit for your situation without investing a lot of time in a
full blown evaluation. We’re not talking about a multimedia streaming demo or a
canned presentation. This is live and we invite you to bring your questions
and requests so you see what you need to see. |
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FREE
½ Day Training
and Evaluation Kit – Learn how to use the tool, so you are
not spending a lot of time trying to figure out the tool while you
are trying to evaluate the product.
At Maven, we give you FREE ½ Day Classroom training. Then
with your Maven Evaluation Kit you get a fully functional version of
the product with online demo and tutorial information.
Everything you need to get off to a great start. |
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FREE
Comprehensive Phone Support – Throughout the evaluation
cycle.
You will have a local contact at Maven that will go through
the process with you. |
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"The Only Thing We’ve Left
Off Our CAD Technical Support
Is The Ridiculous Price" |
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Maven
has dedicated customer service personnel to provide you advice on
complementary products, licensing how to’s, product capability
advice, and more.
We’ll be with you every step of the way through the
evaluation process.
When you evaluate a product with Maven, you get free support
throughout the evaluation cycle.
You have a local contact at Maven that will go through the
entire process with you. |
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Process
Evaluation
- With
most resellers you are on your own trying to figure out how the new
software will impact your current workflow and processes.
Will it integrate with the tools used by other departments,
suppliers and customers?
Which of the over 160 add-on products actually makes sense
for our situation?
What impact will it have on our current processes and
workflow?
How will it handle legacy data and a dozen other questions?
Maven understands.
That is why a complete process evaluation is a standard
service.
You get the benefit of our vast experience working with
thousands of customers in 63
industries.
We’ll help you determine the
best fit for your situation and in light of your current
processes and practices.
Not only does this involve finding the best set of products,
but determining a specific implementation plan tailored to your
needs. |
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