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Easy
access to Maven’s support staff by email, phone or the Maven
website:
Both standard office hours access M-F 8am-5pm PST and cell
phone access for high priority problems outside normal business
hours.
Go ahead and try and find another VAR that provides both
business and after hour access to their staff for FREE.
Contact our support team at (408) 362-0555, (800) 350-1785 or support@mavenmicro.com
Experienced
Staff:
Maven support personnel have experience providing support
in 63 industries and average 15 years experience as a mechanical
designer and 14 years experience supporting products aimed at
machine assembly, manufacturing, engineering and civil and GIS CAD
applications.
Responsive:
91% of the calls to Maven Support are answered live, 95% email
requests are answered within one business day, 98% within two days.
Maven will own any problem report directed to them, even if
it requires escalation to the vendor.
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